Service Resumption Report
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📅 Data last updated: December 2025 – Mid January 2026

35
Offices Visited
🏛
28
Services Tracked
📋
9
Services Not Resumed
⚠
111
Max Days Suspended
📅
Of the 35 government offices surveyed across Federal, Madhesh and Lumbini Provinces, 9 services remain suspended — with the longest disruption lasting 111 days. Data based on DRCN field monitoring. [2]

Status of Public Service Resumption Following the Gen Z Movement — Federal, Madhesh/Lumbini Province and Local Levels

Field Data Collected: December 2025 – Mid January 2026

1. Physical Impact on Office Infrastructure

Types of physical damage recorded across offices following the Gen Z movement

🔥
Building Burnt
22
of 35 offices
📄
Documents Burnt / Stolen
23
of 35 offices
💻
Computers / Equipment Looted
24
of 35 offices
🪑
Furniture / Materials Looted
24
of 35 offices
🏢
Vandalized Only (No Fire)
2
of 35 offices
✅
No Damage
10
of 35 offices

Notable: Transport Management Office, Siraha spent approximately NPR 300,000 just to dispose of fire ashes. Birgunj MC Ward 20 — undamaged — shared computers, tables, and printers with Wards 14 and 26. Butwal SMC Ward 4 operated from a kriyaputri ghar (funeral home) due to no available rental space, with no PwD/senior citizen friendly access.

2. Service Delivery Status Overview

Breakdown of services across all 35 visited offices — Running, Partial, or Not Resumed

✅
12
Fully Running
Vital RegistrationRecommendation Letters Social Security AllowanceCitizenship National IDPassport House Design PermitRelief Benefits Land Title Registration Vehicle Registration Renewal (Offline) License Distribution & Renewal
⚠️
1
Partial / Reduced Capacity
License Distribution & Renewal (Dang)
🚫
6
Not Resumed
Vehicle Ownership Transfer — Siraha and Dhanusha Vehicle Reg. Renewal (Online/IBRIS) — Siraha, Dhanusha and Dang Judicial Committee — Janakpur SMC Screening (PwD) — Janakpur SMC Case (Litigation) Unit — Janakpur SMC License Trial — Transport Management Office Dang
Service Status Distribution
Share of all tracked services (total: 112)
91% Operational
Fully Running 12 91%
Partial 1 1%
Not Resumed 6 8%
By Government Level
Local 51 services
Province 17 services
Federal 44 services
3. Resumed Services — Suspension Duration

Services grouped by how long they were suspended. Click a band to see which services fall in that range.

QUICK RECOVERY
1 – 7 days
18
services
Vital Registration Recommendation Letters Social Security Allowance House Design Permit Vehicle Ownership Transfer (Parsa) Citizenship (Dhanusha, Parsa) National ID (Siraha) Land Title Reg. (Siraha, Rupandehi)
Click to expand▶
MODERATE DELAY
8 – 14 days
4
services
Vital Registration (Ghorahi SMC 17) Vital Registration (KMC Ward 32) House Design Permit (Janakpur SMC) Other Services (DoTM)
Click to expand▶
SIGNIFICANT DELAY
15 – 30 days
10
services
House Design Permit (Aurahi RM) Judicial Committee (Aurahi RM) Vital Registration (Narainapur RM Ward 6) Vital Registration (KMC Ward 13) Relief & Benefits (Aurahi RM) Vehicle Ownership Transfer (Dang) Scholarship (Aurahi RM) Passport (DAO Dhanusha) Land Title Reg. (Dang) National ID (DAO Dhanusha)
Click to expand▶
PROLONGED DISRUPTION
31 – 60 days
5
services
Citizenship / NID / Passport (DAO Banke) Vehicle Reg. Renewal (Transport Siraha) License Distribution (Transport Siraha) Vehicle Reg. Renewal (Transport Dhanusha) License Distribution (Transport Dhanusha)
Click to expand▶
SEVERE DISRUPTION
61+ days
2
services
Land Title Reg. (Land Revenue, Kathmandu) — 68 days eVRS (Department of Transport Management) — 111 days
Click to expand▶
OfficeProvinceLevelServiceResumed OnDays Suspended
Birgunj MC Ward 10MadheshLocalVital RegistrationSep 11, 20251 day
Birgunj MC Ward 20MadheshLocalVital RegistrationSep 11, 20251 day
Birgunj MC Ward 10MadheshLocalRecommendation LetterSep 11, 20251 day
Birgunj MC Ward 10MadheshLocalSocial Security AllowanceSep 11, 20251 day
Aurahi RM Ward 4MadheshLocalVital RegistrationSep 14, 20255 days
Janakpurdham Ward 4MadheshLocalVital RegistrationSep 14, 20255 days
Birgunj MCMadheshLocalHouse Design PermitSep 15, 20255 days
Nepalgunj SMPCLumbiniLocalAll ServicesSep 14, 20255 days
Transport Management Office, ParsaMadheshProvinceVehicle Ownership TransferSep 14, 20255 days
DAO, DhanushaMadheshFederalCitizenshipSep 14, 20255 days
DAO, KathmanduBagmatiFederalCitizenship / National ID / PassportSep 14, 20255 days
Land Revenue, SirahaMadheshFederalLand Title RegistrationSep 14, 20255 days
Land Revenue, RupandehiLumbiniFederalLand Title RegistrationSep 14, 20255 days
Aurahi RM Ward 5MadheshLocalVital RegistrationSep 16, 20256 days
Ghorahi SMCLumbiniLocalHouse Design PermitSep 16, 20257 days
Ghorahi SMC Ward 13LumbiniLocalVital RegistrationSep 16, 20257 days
Narainapur RMLumbiniLocalHouse Design PermitSep 16, 20257 days
Ghorahi SMCLumbiniLocalRelief Service & BenefitsSep 16, 20257 days
OfficeProvinceLevelServiceResumed OnDays Suspended
Ghorahi SMC Ward 17LumbiniLocalVital RegistrationSep 17, 20258 days
KMC Ward 32BagmatiLocalVital RegistrationSep 21, 202512 days
Janakpur SMCMadheshLocalHouse Design PermitSep 23, 202513 days
Department of Transport ManagementFederalFederalOther ServicesSep 14, 20255 days
OfficeProvinceLevelServiceResumed OnDays Suspended
Aurahi RMMadheshLocalHouse Design PermitSep 23, 202515 days
Aurahi RMMadheshLocalJudicial CommitteeSep 23, 202515 days
Narainapur RM Ward 6LumbiniLocalVital RegistrationSep 23, 202515 days
KMC Ward 13BagmatiLocalVital RegistrationSep 23, 202515 days
Aurahi RMMadheshLocalRelief Service & BenefitsSep 29, 202520 days
Transport Management Office, DangLumbiniProvinceVehicle Ownership TransferSep 30, 202520 days
Butwal SMCLumbiniLocalHouse Design PermitOct 5, 202525 days
Butwal SMC Ward 4LumbiniLocalVital RegistrationOct 5, 202525 days
DAO, DhanushaMadheshFederalPassportOct 8, 202527 days
Aurahi RMMadheshLocalScholarship (Foreign Employment)Oct 10, 202530 days
DAO, DhanushaMadheshFederalNational IDOct 13, 202531 days
Land Revenue, DangLumbiniFederalLand Title RegistrationOct 8, 202529 days
OfficeProvinceLevelServiceResumed OnDays Suspended
DAO, BankeLumbiniFederalCitizenship / National ID / PassportNov 6, 202552 days
Transport Management Office, SirahaMadheshProvinceVehicle Reg. Renewal (Offline)Nov 10, 202560 days
Transport Management Office, SirahaMadheshProvinceLicense Distribution & RenewalNov 10, 202560 days
Transport Management Office, DhanushaMadheshProvinceVehicle Reg. Renewal (Offline)Nov 10, 202560 days
Transport Management Office, DhanushaMadheshProvinceLicense Distribution & RenewalNov 10, 202560 days
OfficeProvinceLevelServiceResumed OnDays Suspended
Land Revenue, KathmanduBagmatiFederalLand Title RegistrationNov 17, 202568 days
Department of Transport ManagementFederalFederaleVRSDec 30, 2025111 days
OfficeProvinceLevelServiceResumed OnDays Suspended
Birgunj MC Ward 10MadheshLocalVital RegistrationSep 11, 20251 day
Birgunj MC Ward 20MadheshLocalVital RegistrationSep 11, 20251 day
Aurahi RM Ward 4MadheshLocalVital RegistrationSep 14, 20255 days
Janakpurdham Ward 4MadheshLocalVital RegistrationSep 14, 20255 days
Birgunj MCMadheshLocalHouse Design PermitSep 15, 20255 days
Nepalgunj SMPCLumbiniLocalAll ServicesSep 14, 20255 days
Transport Management Office, ParsaMadheshProvinceVehicle Ownership TransferSep 14, 20255 days
DAO, DhanushaMadheshFederalCitizenshipSep 14, 20255 days
DAO, KathmanduBagmatiFederalCitizenship / National ID / PassportSep 14, 20255 days
Land Revenue, SirahaMadheshFederalLand Title RegistrationSep 14, 20255 days
Land Revenue, RupandehiLumbiniFederalLand Title RegistrationSep 14, 20255 days
Aurahi RM Ward 5MadheshLocalVital RegistrationSep 16, 20256 days
Ghorahi SMCLumbiniLocalHouse Design PermitSep 16, 20257 days
Ghorahi SMC Ward 13LumbiniLocalVital RegistrationSep 16, 20257 days
Narainapur RMLumbiniLocalHouse Design PermitSep 16, 20257 days
Ghorahi SMC Ward 17LumbiniLocalVital RegistrationSep 17, 20258 days
KMC Ward 32BagmatiLocalVital RegistrationSep 21, 202512 days
Janakpur SMCMadheshLocalHouse Design PermitSep 23, 202513 days
Aurahi RMMadheshLocalHouse Design PermitSep 23, 202515 days
Aurahi RMMadheshLocalJudicial CommitteeSep 23, 202515 days
Narainapur RM Ward 6LumbiniLocalVital RegistrationSep 23, 202515 days
KMC Ward 13BagmatiLocalVital RegistrationSep 23, 202515 days
Aurahi RMMadheshLocalRelief Service & BenefitsSep 29, 202520 days
Transport Management Office, DangLumbiniProvinceVehicle Ownership TransferSep 30, 202520 days
Butwal SMCLumbiniLocalHouse Design PermitOct 5, 202525 days
Butwal SMC Ward 4LumbiniLocalVital RegistrationOct 5, 202525 days
Land Revenue, DangLumbiniFederalLand Title RegistrationOct 8, 202529 days
DAO, DhanushaMadheshFederalPassportOct 8, 202527 days
Aurahi RMMadheshLocalScholarship (Foreign Employment)Oct 10, 202530 days
DAO, DhanushaMadheshFederalNational IDOct 13, 202531 days
DAO, BankeLumbiniFederalCitizenship / National ID / PassportNov 6, 202552 days
Transport Management Office, SirahaMadheshProvinceVehicle Reg. Renewal (Offline)Nov 10, 202560 days
Transport Management Office, SirahaMadheshProvinceLicense Distribution & RenewalNov 10, 202560 days
Transport Management Office, DhanushaMadheshProvinceVehicle Reg. Renewal (Offline)Nov 10, 202560 days
Transport Management Office, DhanushaMadheshProvinceLicense Distribution & RenewalNov 10, 202560 days
Land Revenue, KathmanduBagmatiFederalLand Title RegistrationNov 17, 202568 days
Department of Transport ManagementFederalFederaleVRSDec 30, 2025111 days
4. Services Not Resumed — Reasons & Details

Each office where services remain suspended, along with the stated reasons

Transport Management Office, Siraha
Madhesh Province
Vehicle Ownership Transfer
Vehicle Reg. Renewal (Online/IBRIS)
Reasons
Budget Constraints Infrastructure Under Repair Technical Issues Loss of Documents
Transport Management Office, Dhanusha
Madhesh Province
Vehicle Ownership Transfer
Vehicle Reg. Renewal (Online/IBRIS)
Reasons
Budget Constraints Technical Issues Infrastructure Under Repair Loss of Documents
Transport Management Office, Dang
Lumbini Province
Vehicle Reg. Renewal (Online/IBRIS)
License Trial
Reasons
Budget Constraints Technical Issues (IBRIS) Infrastructure Under Repair Loss of Documents
Janakpurdham SMC
Madhesh Province
Judicial Committee
Screening (PwD)
Case (Litigation) Unit
Reasons
Slow Decision-Making Technical Issues Infrastructure Under Repair Loss of Documents
5. Reasons for Services Not Fully Resumed

Aggregated count of stated barriers across all offices

Barrier Frequency Analysis
6. Good Practices & Positive Examples

How offices achieved resumption — methods used and standout stories from the field

How Was Service Resumption Achieved?
No. of offices using each method, by government level
Standout Field Stories
🤝
Peer Support
Birgunj MC, Ward 20 · Madhesh
Undamaged Office

This ward office remained undamaged and shared computers, tables, and printers with Wards 14 and 26, coordinating with local schools to restore services in affected areas.

👩‍💼
Leadership Under Pressure
Ghorahi SMC, Ward 13 · Lumbini
Women's Leadership

An acting female ward chair actively drove service resumption while the chair was abroad in Canada for 2.5 months — a standout example of local leadership filling critical gaps.

💡
Resourcefulness
Birgunj MC, Ward 10 · Madhesh
Personal Equipment

With no office facilities, staff and the ward chairperson used their personal computers and equipment to continue delivering services to citizens without interruption.

🏛️
Internal Budget Management
KMC Wards 13 & 32 · Bagmati
Self-Funded Renovation

Both Kathmandu Metropolitan City wards independently mobilized internal ward budgets to fund renovation and resume operations without waiting for external support.

⚡
Simplified Service Delivery
DAO, Siraha · Madhesh
Process Innovation

Service recipients reported faster delivery with simplified, one-step document requirements — a post-disruption reform that improved the pre-existing system.

🏠
Temporary Office Adaptation
Ghorahi SMC, Ward 17 · Lumbini
Temporary Setup

The ward quickly set up a temporary office in the temple's yoga hall to continue providing vital registration and other citizen services while the main office was under repair.

🤲
Community & Civil Society
Ghorahi SMC · Lumbini
Multi-Stakeholder

Political parties, civil society organizations, and the community jointly supported resumption efforts — one of few offices where a full coalition of stakeholders mobilized together.

📋
High Institutional Commitment
DAO, Kathmandu · Bagmati
Fast Recovery: 5 days

Noted for “high commitment to resume service” — the office was back to full operations within 5 days, among the fastest federal-level recoveries in the dataset.

Service Resumption Overview
91% Resumed
1% Partial
8% Not Resumed
Related: See how frozen budgets affect these services → Public Spending Report  |  Methodology

Data Sources & Notes

  1. [1]Field data collected by DRCN monitoring teams, December 2025 – Mid January 2026.
  2. [2]Coverage: 35 offices across Federal, Madhesh and Lumbini Provinces. Not nationally representative.
  3. [3]Service status categories follow the HNOT methodology. Full methodology
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